Niine - Customer Account Manager

Customer Account Manager

Key Responsibilities:

Account Management:

- Manage and maintain existing customer relationships to ensure customer satisfaction and loyalty.

- Develop and execute account plans to grow revenue and expand customer engagement.

- Conduct regular business reviews with customers to understand their needs and provide tailored solutions.

Sales Growth:

- Identify new sales opportunities within existing customer accounts.

- Develop and execute sales strategies to upsell and cross-sell products/services.

- Collaborate with internal stakeholders (e.g., production, supply chain, product development) to develop and deliver sales pitches.

Customer Service:

- Provide exceptional customer service to resolve customer complaints and concerns.

- Ensure timely and effective communication with customers to maintain trust and loyalty.

Reporting and Analysis:

- Track and analyse customer data to identify trends, opportunities, and challenges.

- Provide regular sales reports and insights to internal stakeholders.