Nielsen - Senior Executive - Consumer Insights - IIM/FMS/MDI

Role Description:

Designation: Senior Executive

Location: Mumbai

Unit: Consumer Insights

Purpose of the role:

- Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Main Accountabilities:

- Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management

- Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards

- Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations

- Provide "in office" research, administrative and operational support to senior staff

- Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc and perform quality checks on all reports for alignment to request, accuracy and correctness

Experience:

- 2 to 4 years - experience in Consumer Quantitative Research / Service / Retail industry

- Post-Graduation/ MBA from a premier institute

- Strong Client Focus and Proactiveness

- Very Good Influencing & Persuading Skills

- Expert knowledge of statistics and multivariate analysis

- Expert knowledge of research techniques and methodologies

Knowledge and Skills Requirement:

- Proactive.

- Able to influence and persuade.

- Strong customer service and interpersonal communication skills.

- Ability to analyze and interpret data in a challenging and insightful manner.

- Strong and articulate verbal and written communication skills.

- Efficient time management, ability to multi-task and detail oriented.

- Displays maturity and creative problem solving skills in handling crises.

- Recommend improvements in work processes within area of responsibility.

- Analyses and interprets financial information to ensure achievement of business targets and early identification of issues / crisis.