Nielsen - Client Business Partner

About Us In 100 countries around the world, Nielsen provides clients the most complete understanding of what consumers watch and buy. As a global leader in measurement and information, we believe providing our clients a precise understanding of the consumer is the key to making the right decisions -- decisions that can lead to profitable growth. At Nielsen, we’re always innovating to keep pace with emerging market trends and the increasingly diverse, demanding and connected consumer. After nearly a century, we’re more focused and skilled than ever at providing the complete view of what consumers watch and buy through powerful insights that clarify the relationship between content and commerce. Whether our clients are in media, consumer packaged goods, telecom or advertising, our expansive data and measurement capabilities provide market context and confidence through our long history of innovation and integrity.

Role Description:

Designation: Client Business Partner

Purpose of the role:

- To create and grow long term client engagement/relationships across multiple functions within the client organization

- To deliver an amazing experience for the client

- To understand client strategic business priorities and align Nielsen assets to deliver against them through consultative selling

- Drive actionable recommendations that are aligned to client business issues

- Responsibly advocate the voice of the client to drive change within Nielsen

Main Accountabilities:

Develop Client Relationships:

- Lead the business relationship between Nielsen and our clients

- Drive collaborative one voice engagements to solve client business issues

- Penetration of senior decision makers across clients functional teams

- Contributes to Strategic Account Planning process and vision for client

- Set Nielsen’s go to market strategy for the client

- Proactively resolve client issues by engaging other Nielsen support groups as needed

- Actively participate at Client business planning and senior engagement meetings with understanding and purpose

Drive Team Performance

- Direct the day to day work of continuous team members

- Support coaching, mentoring, and development of client team, including continuous members

- Drive actionable recommendations that are aligned to client business issues

Revenue:

- Responsible for overall revenue targets including renewal and fulfillment of contracted revenue

- Identify revenue growth opportunities and coordinate business development effort

Cost Leadership:

- Manages contract negotiation process with client(s) to ensure profitable outcomes

- Partners with continuous leaders to identify opportunities for optimization and efficiency

- Support the implementation of cost leadership solutions across team

Competencies required:

Thought Leadership:

- Champions new initiatives and innovation

- Essential thought partner to clients – solves client business issues

- Ability to develop conceptual frameworks to simplify complex problems or issues

- Able to analyze and integrate various data sources with market and industry knowledge

- Creates high impact ideas and strategies and communicates via speeches, articles, etc.

- Becomes a recognized SME and/or industry leader

Client Leadership:

- Builds strong, trust-based client relationships

- Ability to prioritize against multiple client demands

- Viewed as an extension of client’s team

Team Leadership:

- Creates clear client centric vision, strategy and goals that create business impact

- Inspiring leader that gets the best performance out of the team

- Establishes a culture where team is action oriented and operates with a sense of urgency

Communication Leadership:

- Ability to craft a narrative that engages and excites the audience

- Inspires team with authentic messages that demonstrate ambition, passion and urgency

- Quick on his/her feet, crafts the right response to challenging question and tough issues

Financial Leadership:

- Solid negotiator who balances client needs with Nielsen financial realities

- Recognizes and course corrects early to avoid surprises in revenue plan

- Creates a culture of financial accountability

- Seeks opportunities and supports company initiatives to grow EBITDA

Skills Requirement:

- Minimum 5-10 years account management experience

- Consultative experience

- Well-developed knowledge of CPG industry, both manufacturer and retailer

- Team leadership experience