Newgen - Senior Engagement Manager

Location: Noida.

Domain: Insurance (US).

- The ideal candidate will be responsible for managing named customers relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain.

- EM works closely with CRM and Delivery Head to meet the business goals and targets.

Responsibilities:.

- Acts as a SPOC between the Customer and Newgen (both delivery and account management teams).

- Positioning Newgens Product and/or services to the customers.

- Identify continuous growth opportunities for new business as per account expansion target.

- Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses, and additional process deployment.

- Work with Delivery Head and CRM in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target.

- Get actively involved in activities related to mining cases for a specific client including POC and Demos as necessary.

- Build proposals for the new opportunities and involve CRM / Business Head, as needed.

- Create, review and periodic update of all opportunities at Salesforce.com.

- Follow the OEA process and guidelines.

- Build relationship with Key Decision Makers as well as Users.

- Manage customer satisfaction and ensure high customer satisfaction.

- Ensure for every delivery Client Sign-Off and acceptance are in place.

What we need:.

- Good experience in Account Management (Enterprise OR BFSI).

- Proactively maintain existing relationships and leverage relationships to develop a sales pipeline; develop new opportunities to increase company visibility in the account.

- Will carry an annual billing target.

- Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer.