New Trends Commerce - Partner Manager

Company Overview:

New Trends Commerce Private Limited is a joint venture between Clicktech Enterprises Private Limited (Poddar Group Entity) and Haverl LLC (Amazon Group Entity).

Our vision is to be the most trusted go-to-market partner for the businesses, empowering them to establish and grow their digital ventures efficiently and cost-effectively. We achieve this through a customer-focused approach, sales expertise, high-performance culture, and tech-powered sales strategies. We provide comprehensive go-to-market solutions tailored to each client's needs, covering everything from identifying the right target customer segments and developing data-driven sales strategies, offering sales training, implementing sales automation, executing on the ground, and ensuring client retention.

To achieve our vision, we hire and develop the best talent through our rigorous hiring & talent management mechanisms which is anchored in our Leadership Principles. Our teams focus on inventing & reinventing for customers (clients & their customers) and simplify the execution. While executing we focus on the key inputs of the business and deliver them with the right quality and at speed.

Role Overview:

We are seeking a dynamic and experienced Manager to oversee and manage a network of third-party partner agencies responsible for seller onboarding and account management. This role is critical in driving operational excellence, ensuring consistent partner performance, and fostering strong, trust-based relationships with partner agencies. Monthly travel is required for in-person partner engagement and performance reviews.

Key Responsibilities

- Manage 10+ partners handling seller onboarding and account management services.

- Track and report weekly, monthly, and yearly partner performance using defined KPIs and SLAs.

- In case of any deviation from pre-defined KPIs, drive corrective actions with the partner and communicate updates to relevant stakeholders.

- Proactively support and coordinate solutions whenever a partner is blocked or facing operational hurdles.

- Identify, track, and drive key business metrics that directly impact seller onboarding success and partner efficiency.

- Ensure strict adherence to compliance, operational, and quality standards across all partners.

- Align partners with internal SOPs through training sessions and periodic updates.

- Build and sustain strong working relationships with partner agencies through regular communication and issue resolution.

- Collaborate closely with internal teams to ensure end-to-end partner audits on defined metrics and processes.

- Manage partner contracts, negotiate terms, and monitor costs to ensure efficiency and value.

- Conduct monthly partner visits to assess on-ground implementation and performance.

Skills and Qualifications:

- 3-5 years of experience in partner/vendor management, preferably in e-commerce, seller onboarding, or account management.

- Strong interpersonal and relationship management skills with external partners.

- Proven experience managing partner KPIs, SLAs, and quality audits.

- Excellent communication and problem-solving abilities.

- Proficiency in tools such as Excel, Google Sheets, CRM platforms, and dashboards.

- Strong analytical skills for reporting and performance tracking.

- Willingness to travel frequently (monthly) for partner visits and relationship management