Neurones IT Asia - Service Delivery Manager

About the Job :

We are seeking an experienced Delivery Manager with a strong service desk background and ITIL expertise to lead our IT service operations and ensure exceptional service delivery.

Key Responsibilities :

- Manage end-to-end service delivery, ensuring SLA compliance and high customer satisfaction.

- Oversee service desk operations, implementing ITIL best practices for incident, problem, and change management.

- Act as the primary escalation point for critical issues and drive timely resolution.

- Build and maintain strong client and stakeholder relationships, ensuring clear communication and issue management.

- Lead and mentor service desk teams, fostering continuous improvement and upskilling initiatives.

- Identify process improvement opportunities, drive automation, and enhance service delivery workflows.

Qualifications and Skills :

- Bachelor's degree in IT, Computer Science, or a related field.

- 8+ years of experience in IT service management, including service desk leadership.

- Mandatory ITIL Foundation certification; advanced ITIL or PMP/PRINCE2 certifications preferred.

- Proficiency with ITSM tools (e.g , ServiceNow, Jira Service Desk) and service operations.

- Strong leadership, problem-solving, and communication skills.

Additional Details:

- Location: Marathalli Outer Ring Road

- Work arrangements: Onsite role, Monday - Friday