Netscribes - Assistant Vice President - Operations - Global Services Delivery

We are seeking a highly experienced and qualified individual to join our team to manage Global Services Delivery. The ideal candidate will have a minimum of 15+ years of experience in service delivery and managing large teams of at least 500 people in industry sectors such as business consulting, IT/ITES, or allied industries.

Key Responsibilities:

- Oversee the services delivery operations of the company, including managing a large team of professionals and ensuring high quality service delivery to clients.

- Responsible for offshore P&L management and overall profitability.

- Develop and implement strategies to drive growth and profitability in line with company goals and objectives.

- Work closely with international clients to understand their needs and provide solutions that meet their requirements.

- Travel to international locations, primarily the USA, to meet with clients, understand their projects, and provide tailored solutions.

- Stay up-to-date with prevailing technologies, including AI/ML, and effectively apply them in the data space to enhance service delivery and drive innovation.

- Collaborate with internal teams to improve processes and implement best practices in service delivery.

Technical Requirements:

- Minimum of 15+ years of experience in service delivery and managing large teams

- Experience in industry sectors such as business KPO, Consulting, IT/ITES, Technology or allied industries

- Strong client management skills with experience working with international clients

- Deep understanding of prevailing technologies, including AI/ML, and their applications in the data space

- Excellent communication and leadership skills