- Netomi is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and customer service. - Our clients include Fortune 1,000 companies with multiple stakeholders across marketing, customer service, and product organizations. - Our artificial intelligence platform gives customer service leads the ability to activate, manage & train their AI to deliver an experience that delights consumers and turns customer service into a competitive advantage. - We care about building a company that not only has the best technology and product on the market but also provides superior service to our customers. - Netomi is growing! We are on the lookout for smart, hardworking, go-getters who thrive in a fast paced environment that requires a high degree of personal accountability, initiative and follow through. You should have a passion for our product, an eagerness to learn and a strong commitment to serving our growing customer base. - In 2019 we are shaping and developing a new market and we're looking for people who are excited by that opportunity. Responsibilities : - Understand our customer's needs and ensure they see the substantial benefits offered by Netomi's platform - Set the groundwork for our customer's successful journey by taking part in the post-sales engagement process, including performing on-boardings, product implementations and renewals - Monitor, measure, and map customer's activity - Drive usage and adoption of our product, through using data and best practices - Provide exceptional customer experience using proactive communications - Build and maintain essential technical knowledge of the product, and guide customer through the most relevant features and functionalities for their specific business needs - Collaborate with the Sales and Support teams to ensure a smooth transition of ongoing customer management - Provide continuous feedback and new features requests to our product and marketing teams in the US and abroad Essential qualifications: - 3-5 years Experience as a CSM in the SaaS industry with a focus on Large-Businesses/Enterprises - Engineering background is a plus - Experience in delivering customer solutions and an obsession for exceeding expectations - Excellent verbal and written communications skills - Comfortable working in environments where multiple platform integrations exist to provide overall solutions for the customer - Experience working in a highly collaborative environment and promoting a teamwork mentality - Demonstrated project management experience, including best practices, strategies and methods Key attributes : - A good understanding of building and utilising customer success metrics and KPIs - A self-driven and proactive communicator - Strong sense of personal accountability in decision-making and actions taken - Excellent time management and organisational skills and experience establishing guidelines - Strong analytical thinking and problem-solving skills - A service-oriented, can-do attitude: you are able to stay enthusiastic and work on go-forward strategies - Willing to travel frequently

Gurgaon/Gurugram

Netomi - Customer Success Manager - APAC Region 

Netomi - Customer Success Manager - APAC Region  ,Job Description for Netomi - Customer Success Manager - APAC Region  in Netomi in  Gurgaon/Gurugram for (3-5) years of experience. Apply Now!

Job Description for Netomi - Customer Success Manager - APAC Region  in Netomi in  Gurgaon/Gurugram for (3-5) years of experience. Apply Now!