Nestasia - Retail Training Manager

Duties and responsibilities:

- Design and execute orientation programs for retail store teams.

- Conduct onboarding training sessions for new retail hires.

- Act as a consultant to Retail Sales Team for challenges they have on the job.

- Assign mentors and coaches to new sales team members.

- Observe how salespeople and cashiers interact with clients to identify areas of improvement.

- Determine training needs both for individuals and teams.

- Organize role-playing activities to simulate difficult client cases (e.g. how to overcome objections).

- Advise salespeople how to upsell products and services.

- Apply various sales training techniques (e.g. gamification, case studies and group activities).

- Maintain updated records of training curriculum and material.

- Coordinate with stakeholders to ensure seamless training across all retail stores.

- Conduct rewards and recognition programs to motivate the Retail store team.

Desired Candidate Profile:

- Work experience as a Retail Trainer, Sales Trainer or similar role.

- Experience in retail/hospitality industry.

- Availability to travel and visit our retail stores, as needed.

- Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms.

- Excellent presentation skills.

- Ability to motivate employees to achieve sales quotas.

- MSc degree in Education, Human Resources or relevant field.

- Additional certification in training is a plus.

- Excellent communication (English & Hindi) and negotiation skills.

- Proficient in handling social media and other marketing channels.

- Should be able to manage escalations and queries.

- Excellent time management skills.

- Should have good work ethics and calm attitude.