NeoDove Technologies - Quality Auditor

About the Role:

- We are seeking an experienced Quality Auditor to join our team in Bangalore.

- The ideal candidate should possess a minimum of 2 years of quality auditing experience within the SaaS industry.

- As a Quality Auditor at NeoDove, you will play a crucial role in ensuring that our services meet the highest standards of quality and excellence.

Key Responsibilities:

- Perform detailed quality audits of communication interactions, including calls, demo, onboarding of customers, messages, and emails, to ensure compliance with predefined quality standards.

- Evaluate customer interactions across various channels for accuracy, clarity, and adherence to company guidelines.

- Identify trends and patterns in communication quality and provide actionable feedback to relevant teams for continuous improvement.

- Design modules and undertake Training sessions for the team to assess and improve quality engagement among team members.

- Measure and track progress of performance reports on team members based on predefined quality evaluation metrics.

- Collaborate with cross-functional teams to develop and implement quality improvement initiatives.

- Conduct regular feedback sessions with customer support, customer success and sales teams to enhance their communication skills and quality delivery.

- Keep abreast of industry best practices and trends to maintain a competitive edge in quality assessment methodologies.

Skills and Qualifications:

- Minimum of 2 years of experience in quality auditing within the SaaS industry.

- Strong analytical skills with an eye for detail and accuracy.

- Excellent listening and communication skills.

- Proficient in using quality assurance tools and software.

- Ability to provide constructive feedback and suggestions for improvement.

- Knowledge of customer engagement processes and communication dynamics in the SaaS industry.

- Familiarity with NeoDove's products and services is a plus.