Posted By
Posted in
Sales & Marketing
Job Code
1214599
Experience : Minimum 5 yrs of work experience in a similar role preferably in real estate.
Minimum Qualification : Certified Trainer with Bachelors degree/P.G
Brief Job Description :
- To analyze sales & customer service specific training need, develop relevant content & ensure effective training delivery of the same
- To conduct training for new and current associates and develop precise and individualized training plans for underperforming staff
- To coach individuals on a regular basis; providing specific guidance thus improving individual and teams performance
- To audit calls and observe interactions with customers to assess quality and monitor the adherence of processes set
- To observe sales encounters and CRM interactions with customers and determine the training needs for individuals and team
- To do sales perspective competitor analysis; study the difference in product and customer service aspects
- To create competitor awareness in the sales team and educate on product advantages
- To deliver product training on a regular basis reiterating value based selling practices
- To coordinate with respective customer facing departments for preparation of product training content
- Provide regular updates on current market trends, customer requirements and government norms to respective stakeholders
- To ideate and provide consistent learning through various alternate means (video-based learning, case studies, etc.)
- To participate in review meetings and provide inputs on strengths and areas of improvement
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Posted By
Posted in
Sales & Marketing
Job Code
1214599