Navi Technologies - Floor Manager - Tele Collections

- Responsible for collection efficiency in 1-30 DPD - Improve collection through Tele calling, field and Legal actions

- Optimize process of central collections without hampering the collection outputs.

- Effective identification and segmentation of portfolio to maximize recoveries or reducing cost with less efforts

- Daily, weekly review to keep a track of team performance against the target.

- Review case allocation and collection targets by bucket to agencies/ in house team. Ensure that the collection agencies and executives adhere to the legal guidelines

- Manage productivity by drawing productivity parameters for collection executives

- Mentoring the team and solve their day-to-day problems faced in collection

- Identify and manage training needs for the executives

- Oversee adoption of Collection Management System within the team.

- Coordinating and liaising with legal team to ensure that all legal actions are taken on the required cases

- Coordinate with Risk team to share feedback and trends seen in collection which helps to improve underwriting models

- Liaison with internal and external stakeholders for smooth operations and collections process. Collaborate with the product, Ops, Underwriting, Analytics, and marketing team to identify alternate ways to improve collections