National Service Manager - Digital Lending Business

National Service Manager - Digital lending

JOB DESCRIPTION

Location - Mumbai

Experience - 5-8 years

Must have - Experience in digital lending , familiar with STP process

Roles and Responsibilities :

- Manage central operations for life cycle repayment & servicing management of the loans.

- Design, deploy and monitor processes, infrastructure management.

- Exceed service standards in area of fulfilment and benchmark to set standards in area of service delivery.

- Monitoring TAT and quality through checks and balances. Drive regulations around the digital business within Operations vertical from regulatory perspective.

- Drive the needed IT and Non-IT developments around the Digital Business.

- Monitoring adherence to regulatory framework. Internal & External audit management.

- Present monthly deck risk on key performance and risk indicators to management.