National Service Head - Inverter/UPS/Solar

Level : DGM/Sr DGM/GM

Product Line : Inverter/UPS/Solar

KRAs :

- Ensure timely resolution of customer complaints

- Root cause analysis of field failures

- Feedback to factory/R&D regarding the same

- Regular Drives on customer education

- Warranty Management

- Annual Maintenance Contract

- Value added service to customer (VANS)

- Control on service expenditures

- Training to all Zonal Heads /technicians/ASP engineers

- Service revenue

Key Skills : Service Orientation, Warranty Management ( in both B2B and Dealer Model), Cost Optimization, Team Management

Education : B.Tech/Diploma

Experience : 15 years+

Must be from similar industries : Inverter/UPS/Solar

ONLY CANDIDATES FROM RELEVANT INDUSTRIES NEED APPLY !!