National Service Head - Consumer Durable

- Responsible for overall operational issues on day-to-day as well as long-term deliverables with regard to servicing of kitchen appliances

- Manage a Service Team to achieve Key objectives set by the business.

- Coordination with Team and able to build competitive level between team to achieve SLA

- Communication, presentation skills with Good knowledge on Excel to make Multiple MIS reports

- CRM monitoring and controlling ageing calls for achieving SLA

- Ability to give technical/soft skill trainings for Service team to make service delight

- Warranty Consumption and inventory control by regular Data monitoring.

- MSL Planning and coordination with HO to get it deliver on time to respective locations

- Customer & Dealer satisfaction through good/on time service delivery

- Ability to generate service revenue.

- Willing to travel to market on regular basis

- Able to execute& Control Company polices in market.