Posted By

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Manoj Thelakkat

CEO at Flexi Partners

Last Login: 13 November 2024

Job Views:  
4799
Applications:  177
Recruiter Actions:  25

Posted in

BPO

Job Code

373333

National Service Delivery Lead - Telecom

13 - 15 Years.Mumbai
Posted 8 years ago
Posted 8 years ago

The Person :

- 13+ years experience in enterprise service delivery from telecom preferred.

- Own the budget for service team.

- Managing multiple time zones & international work cultures.

Role :

- To provide leadership, motivation and direction to enterprise service managers in order to deliver the best in class customer experience thereby increasing customer delight.

- To act as the point of escalation in India for all service related issued and review progress as part of the governance framework.

- To manage the subscriber and revenue churn for enterprise accounts.

- To guide service strategies and propositions to accounts.

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Posted By

user_img

Manoj Thelakkat

CEO at Flexi Partners

Last Login: 13 November 2024

Job Views:  
4799
Applications:  177
Recruiter Actions:  25

Posted in

BPO

Job Code

373333

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