We are currently hiring for "National Program Head" with a leading scaled startup based out in Mumbai.
Key Responsibilities:-
- Scale the Program from Scratch.
- Develop strategies to ensure there is a constant influx of riders from tier 2/3/4 cities across various states PAN India.
- Build campaigns to attract talent from remote locations and ensure seamless execution from accommodation scouting to vehicle provision to order delivery.
- Ensure NPS of all riders.
- Program manage the lifecycle of riders at scale.
- Create dashboards and systems to flag all the inefficiencies reatime to the ground teams.
- Build teams ground up to flag and improve operations realtime by bringing in groundbreaking interventions.
- Constantly strive to automate all the above processes.
- Formulate, organize and monitor inter-connected projects
- Decide on suitable strategies and objectives
- Coordinate cross-project activities
- Lead and evaluate project managers and other staff
- Develop and control deadlines, budgets and activities
- Apply change, risk and resource management
- Assume responsibility for the program's people and vendors
- Assess program performance and aim to maximize ROI
- Resolve projects' higher scope issues
- Prepare reports for program directors
Key Requirements:-
- People with endless curiosity and hunger to learn
- Operators obsessed with customer experience
- People good at Planning & Organizing, Systems & Process Orientation and Result Orientation.
- People who are data oriented, see patterns and trends, generate alternatives & draw inferences.
- People who are good at managing relationships, good at conflict management and who work collaboratively.
- People with working knowledge of SQL
- Proven experience as a Program Manager or other managerial position
- Thorough understanding of project/program management techniques and methods
- Excellent Knowledge of performance evaluation and change management principles
- Excellent knowledge of MS Office; working knowledge of program/project management software (Basecamp, MS Project etc. ) is a strong advantage
- Outstanding leadership and organizational skills
- Excellent communication skills
- Excellent problem-solving ability
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