We have opening with one of the Leading Education Company
(Deliverables, Decision level, Demonstrate & Dimensions)
Job Title - National Operations Head
Job Level - M4/M5
Function - Professional Education & Training
Location - Delhi
Reporting to - Business Head
Purpose of the Job
- Rolling out, operating & implementing the Test Centers Project (Examination Services) nationally
- Driving, managing & giving strategic insights to operationalize & execute the project
- Client Management & meeting SLA’s
Deliverables (Maximum 5-6 key responsibilities)
1. Heading & rolling out the establishment of Test Centers Project Nationally
2. Strategies & Implement appropriate initiatives to complete all activities within budgets & in specified norms.
3. Responsible for Project P&L and meeting EBIDTA
4. Planning the project execution & delivering as per the project plan
5. Client interactions & meeting client servicing SLAs'.
Major Challenges :
- Coordinating with all stake holders
- Follow through on strategic implementation of short & long term project goals
- Operationalizing the project nationally
Accountability
Prime: Final Decision Making authority, accountable to the Management
Shared: Decisions reached jointly with peers on a collective basis
Contributory: Makes a major contribution to a decision or policy judgment reached by others
1. Business Head
2. COO
3. Stake Holders
Demonstrate (Key competencies)
- Strong analytical skills & eye for detail
- Excellent communication and presentation skills
- Strong Project Management Skills
- Strong Interpersonal Skills
- Client Management & Networking Skills
Educational Level
Must have: Graduation Degree
Preferable: MBA from an institute of repute
Working Experience
Must have: Min 15 yrs of experience in managing large projects especially of Examination Services at National Level
Dimensions
Impact of position on :
i) New joiner experience & assimilation (High)
ii) 0-6 months attrition (Low)
Impact on customers :
i) Type of customers
No. of Subordinates :
i) Direct - Cluster Heads (5-6)
ii) Indirect : Facilities Managers (4-5)
Contact at divya.shikha1984@gmail.com
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