National Manager - Technical Services - Medical Devices

National Manager - Technical Services - Medical Devices

Industry - Medical / Healthcare / Hospital

Category - Operations

Job Type - Permanent

Description - Leading the Technical Team to ensure timely and quality services to our customers pan India and to build up good relationships with customers as well as generate AMC / CMC, spares revenue and support sales team to expand reach in dialysis clinics.

Direct Reports: 6

Team size: 200+

Client Details :

Our client is a Global Leader in the field of renal care, and leaders in India in Heamo-dialysis, Their core strength is the best in the market Technical Service Team.

Job Description : 

- Planning and developing service strategies to meet the company's service objective.

- Plan and direct staffing, training, and performance evaluations to develop and control service programs.

- Ensuring all the activities as per FMC Code of Conduct.

- Travelling extensively and building strong relationships and maintaining excellent Customer Relationships.

- Ensuring response time, first time fix rate, PM compliance are achieved as per desired levels and user training is happening on periodic basis.

- Establishing & Engaging the service team as per market requirements and customer coverage.

- Guiding team to adopt best practices and educate team on the global guidelines team time to time.

- Mentoring regional teams on process improvement to achieve enhanced productivity and development of team.

- Creating and executing service strategy on "customer first" and "company first" principles to create a win-win.

- Identifying capability gaps and filling the same through internal and external talent pipeline as well as upskilling the current workforce.

- Forecast future requirements and targets basis current trends and market intelligence and accordingly budget for the function.

- Attract, appoint, induct, lead and retain performers in the team.

- Assigning KRA's to the individuals, driving focus areas through conceptualization and execution of a robust service incentive plan.

- Resolution of customer complaints regarding service through the team.

- To conduct business development orientation program and impart regular training to the team members.

- Timely following up and reporting market intelligence.

- Represent India on all Technical forums.

- Should be able to use new technology tools to use data for informed decision making.

- Good knowledge of using CRM tools.

Profile : 

- Engineering graduate, MBA preferable

- Minimum 14 - 18 years in service, preferably in international medical devices industry.

- Should have managed large teams in his prior experiences preferably at national level

Job Offer : 

The above represents a leadership position with the organisation which probably has the largest service team in medical devices industry.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Utkarsh Gupta on +91 124 452 5469.

Contact - Utkarsh Gupta - +91 124 452 5469

The Apply Button will redirect you to website. Please apply there as well.