National Manager - Sales & Operations - Retail

National Retail Manager

Key Areas of Responsibility:

Sales & Business Management:

- To achieve sales targets and budgeted growth, own the P/L for the retail business in terms of EBIDTA, SSSG and other key financial parameters.

- Responsible to create the Retail Sales & Operations strategy, keeping in mind business priorities.

- Responsible for retail analytics, developing and tracking key metrics, ensure financial/non-financial reporting for the entire Retail business.

- Generates ideas about future retail activities; maintains up to date knowledge of the market place, competitors and trends

Operations:

- Translates the strategic goals into retail operational plans to achieve the required targeted growth in sales and profit;

- Interact with retail store teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies;

- Maintains and constantly develops innovative and cost effective stock merchandising; monitors stock weekly as per strategic plan to achieve bottom line sales budget against monthly targets

- Takes decisions on matters relating to the day to day retail operation including the strategic planning of resources, monitoring retail KPIs, stock and merchandise levels, minimising shrinkage levels, ensuring great visual merchandising among others.

- To lead and develop customer focused teams that represent the ideals of company, with a focus on exceeding customer expectations.

Business Development:

- Identify potential clients in the target market and complete appropriate research on the prospective client's business and equipment needs

- Develop relationships with prospective clients, while maintaining existing client relationships

- Partner with sales teams to create contract-winning proposals for current and prospective clients

- Negotiate contract terms with clients and communicate terms to stakeholders

- Collaborate with design and production teams to ensure contracted product specifications are executed on-time and as agreed

- Become a subject matter expert on our business products, processes and operations, and remain up-to-date on industry new

Brand:

- Understand and analyse how the brand is positioned in the market and crystalize targeted consumers insights

- Work with Marketing team on promotions, and marketing initiatives

- Maintain strong customer focus through customer feedback, mystery audits etc, and sharing these inputs to other teams like product, VM, marketing etc

People:

- Takes a lead role in building a strong sales management culture with the operations team; spends time coaching Regional & City Managers, identifying skills and opportunities for development

- Works with the HR to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to.

- Proactively manages and reviews the performance and progress of Regional Managers and their regions, sets objectives and targets; works with Training team to develop individual training plans for the team

- Recruits, trains and develops staff ensuring adherence to company's HR systems and procedures

Desired Experience and Skills:

Education: MBA / PG in Retail Management

Years of Experience: 7-10 years

Experience:

- Strong Sales and Operations experience within the retail sector. Experience managing EBOs and counters are required. Experience working with premium brands will be desirable.

- Must be able to demonstrate the ability to contribute and successfully deliver against a business strategy.

- Experienced in managing relationships across all levels and managing a diverse (in terms of skill base and experience) team of people.

- Must possess a track record of increasing and sustaining sales growth and profitability even in challenging market conditions.

- Must demonstrate a proven ability to motivate, coach and develop people.

Key Skills Sought:

- Highly analytical with a deep understanding of key metrics.

- Commercially sound with a good understanding of P/L and the influence of operating factors

- Solution orientated, decisive by nature, result-oriented

- Excellent communication skills - verbal, written to include report writing and group presentations

- Influencing and negotiation skills

- Well-developed interpersonal skills

- Excellent organisation skills, able to prioritise

- A collaborative team player - concerned with the team success as well as individual performance

- Visible Leadership skills - can motivate others to achieve

Personal Attributes:

- Self-starter - high energy levels

- Positive and Enthusiastic

- Resourceful

- Strong professionally - credible with integrity

- Good Listener - will challenge constructively and respond well to feedback

Other:

- Mobility - the job entails frequent and extensive travel

- Excellent MS Office skills, specifically should have very good numerical ability.