National Manager - Collection Telecalling - Bank

National Manager Telecalling

Experience

- Minimum of 14 Years' experience in a Bank/ NBFC with 10 years' experience in Collection profile and have managed at least one large zone/ region for a minimum period of 5 years.

- Preference would be given to candidates having experience in tele-calling collection function (Any product) for a minimum period of 5 years

Job Description/ Roles & responsibilities:

Risk and Portfolio Management:

- To Monitor and achieve risk targets and Benchmark.

People Management:

- Guides staff members through new tasks and activities. Ability to understand requirements of the field team in terms of MIS, loan related support, like coordinating with COPS/ OPs team for faster delivery of requirements.

- Ability to work within TAT and patience is a must.

Process Management ,RIC and Audit:

- Ensure strict adherence to laid down collection processes.

- Team handling- Set up of team management, motivating team to meet the targets, planning and proper utilization of the plans which are set up to achieve the goals.

- Quality check of calls, customer calling etc

Recruitment ,Training and Development of team (On rolls, off rolls and outsourced):

- Recruitment of staff with domain expertise.

- Recruitment of outsourced agencies also their training, giving timely feedback on their performances.

Cross Functional Relationship:

- To provide support to business to grow as per plans by giving timely feedback on market on policies related to Risk.