National Key Account Manager - Modern Trade - FMCG

Account Management & Maintenance:

- The National Key Account Manager is tasked primarily with managing and maintaining the key client accounts. In this role, the National Key Account Manager maintains knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses to determine best to service and motivate key accounts to stay with the business.

- The National Key Account Manager is also responsible for the generation of business in the assigned accounts as well as the attainment of new accounts for the business.

- The National Key Account Manager also plays a major strategic role by implementing sales strategies that lead to high consumer satisfaction, hence, building awareness and credibility with the key clients as well as senior account management.

- Prepares detailed proposals/quotes depending on each consumer's requirements

- Reviews target achievement and creates reports for senior account management, which facilitates the creation of informed account management decision-making and strategy formulation liaises with Sales department heads in the creation and determination of departmental strategies, financial requirements, and account management standards.

- Build strong business relationships with all relevant departments at customers including buying teams, supply chain, finance and senior management wherever possible.

- Facilitates the hygiene of commercial processes - reconciliation, debit note accounting and any other process that would enable the timely payment from customers.

- Ensure high levels of engagement with customers vide Monthly reviews, Facilitating Top to Top Engagement etc.