National Key Account Management Head - B2B SaaS

We have an opening for a National Enterprise Account Management Head with one of Our Key Client:

Responsibilities:

Experience Level:

- 10+ years in Key Account Management and Enterprise Sales in B2B SaaS selling to Senior HR and Marketing functions (VP level and above) Should be hands-on and have a proven track record is passionate and has high business acumen data first mindset - driven performance reviews using CRMs (Hubspot / Salesforce) strong belief and follower of sales processes.

Role Overview:

- The Head of Account Growth will be responsible for developing and executing strategies to grow revenue within existing enterprise accounts. This role requires a strong focus on relationship management, identifying upsell/cross-sell opportunities, and ensuring exceptional customer experience. The ideal candidate will lead a team of Account Managers and work closely with Sales, Customer Success, and Operations teams to enhance account engagement.

Key Responsibilities:

- Account Strategy & Growth: Develop and implement account growth strategies to drive revenue expansion across existing enterprise clients.

- Customer Relationship Management: Build and maintain strong relationships with senior stakeholders in large enterprises.

- Upsell & Cross-sell: Identify and drive opportunities for upselling and cross-selling Mandaala's SaaS platform and corporate gifting solutions.

- Team Leadership: Lead, mentor, and manage the Account Management team to achieve business objectives.

- Data-Driven Decision Making: Utilize analytics and customer insights to improve account strategies and ensure high retention rates.

- Client Success & Retention: Work with the Customer Success team to ensure seamless onboarding, high adoption, and continuous engagement.

- Stakeholder Collaboration: Partner with Sales, Product, and Operations teams to refine offerings and improve customer experience.

- Process Improvement: Establish best practices for account management, including reporting, forecasting, and performance metrics.

Key Requirements:

- 10+ years of experience in Enterprise Account Management, Key Account Sales, or Customer Success in a B2B SaaS or Corporate Gifting space.

- Strong relationship management and negotiation skills, with experience handling large enterprise accounts.

- Proven track record of driving revenue growth through upselling and cross-selling.

- Experience in leading and mentoring teams.

- Ability to work with data and insights to drive decision-making.

- Excellent communication and presentation skills for senior stakeholders.

- Familiarity with SaaS platforms, CRM tools, and sales automation tools.

- Experience in handling complex sales cycles and contract renewals.

Industries Preferred:

- HR SaaS & People Analytics

- Workforce Management & Payroll

- Recruitment & Talent Acquisition

- Employee Benefits & Wellness

- Corporate Learning & Development

- Employee Engagement & Recognition Platforms

- HR Tech & HCM (Human Capital Management) Software