National/Key Account Director - FMCG/Pharma

We have the following requirement

National Account Director

Role is to :

- Grow and nurture accounts, while ensuring long-term relationships, increasing account size and revenue potential

- Develop deep understanding of client goals, objectives and challenges

- Identify opportunities for future business offerings.

- Be an expert in the digital space, following market trends and competitive intelligence.

- Prepare annual account plans, with quarterly updates

- Monitor key metrics including client satisfaction, account margin and project financial health.

- Negotiate commercial terms for any new services provided to client

- Ability to lead & mentor diverse teams, consistently meet and exceed the financial and performance expectations of the client and the company in a safe and cost-effective manner

- Preparing proposals and negotiating profitable compensation for requested work outside the original contract

- Establishing process performance metrics; tracking, analyzing, and reporting performance in terms of quality, safety, cost, and customer satisfaction

- Providing timely and effective communications with all employee levels within the project, Building strong win-win relationships

- Directs and leads management resources as well as leverages on available resources and knowledge to sustain customer satisfaction and continuously improve the account's performance

- Establishes a standard monthly performance scorecard to provide performance reports on quality, safety, financial management, service delivery and customer satisfaction

- Provide operational leadership in problem solving and decision making

- Conduct business reviews with the customer to ensure alignment between expectations and delivery

- Ensure compliance with business processes and standards

- Good knowledge of non core business activities

- MBA with 12-15 yrs of preferred experience in a multi cultural environment from FMCG / FMCD / Pharma Industries

Desirable skills :

- Extensive knowledge of the resources and facilities management sectors in the region preferable

- Leadership and team building skills

- Excellent time management skills

- Sound business acumen

- Customer Centric

- Good communication skills

- Experience in Audit, HACCP.

- Analytical & good with numbers.

- Ability to work in a demanding environment

Comp range: 25 - 30 lakhs 

Those interested can apply with brief introduction mentioning current & expected salary with Location preference.

Seema / Kalpana
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