National Head - Sales - BFSI

We are currently looking to hire a "National Sales Head" who will be accountable to head and manage the entire B2C contact center of digital sales vertical.

Roles & Responsibilities:

- Head and manage the entire B2C Digital Sales vertical of business including Digital Sales Acquisition Team, DIY Service team, Dealer & Client Referral Team.

- Own complete P&L of the telesales vertical and formulate a data-driven strategy for growth of the business.

- Achieve business numbers in terms of accounts, margin, cost of acquisition, lead conversion etc. for entire B2C vertical of the business. End-to-end ownership of team-level targets and cost budgets.

- Design the inside sales strategy, set business goals drive execution to achieve these goals for your teams.

- Ensure call quality standards are met and achieve the desired quality scores based on intensive and structured training interventions and assessments.

- Ensure manpower budgets are filled within the defined TAT through employee referrals and HR interventions.

- Create a motivating workplace environment and ensure high levels of employee engagement to achieve a higher vintage of employees

- Work closely with cross-functional vertical leaders in the formulation and execution of sales strategy, identify areas of improvement and implement effective solutions

- Work closely with Marketing Team to manage the desired lead flows

Process improvement initiatives:

- Undertake process improvement initiatives/projects to improve the efficiency and productivity in the areas of first call TAT, Lead conversion, customer referrals, STP conversions, KYC documentation, etc.

- Work closely with training and quality team to improve call quality standards.

- Develop reward and recognition programs to achieve the desired business plan numbers.

Eligibility:

- Bachelor's/Master's Degree with 10-15 years of relevant experience

- Should have managed large B2C Contact Centers for Fintech Organizations preferred for their digital sales vertical

- Team Management experience of at least 450+people