National Head - Fraud Control Unit

Key Performance Indicators:

- Business and Financial Management - Choose right customer to lend to Limit NCL

- Manage cost in line with lower revenues

- Customer Focus - Build strong relationship with customers

- Ensure adherence to culture with focus on Integrity, Discipline, Teamwork (no silos) & Care

- Improve collection and legal recovery.

- People / Team - Focus on retention, development and employee engagement

- Process / Quality Improvement - Build strong relationship with regulator, rating agency & vendors

- Ensure strong corporate governance, regulatory compliance & adherence to management model

- Implement a process management & improvement framework