National Head - Collections - Unsecured Loans

Job Overview:

- The National Head of Collections will be responsible for overseeing and optimizing the collection processes for unsecured loans across the entire zone.

- This leadership role requires a strategic mindset and hands-on management to reduce Non-Performing Assets (NPA) and enhance the efficiency of the collections team.

- The role involves close coordination with state heads and their teams to ensure that targets are met while adhering to regulatory and compliance standards.

Key Responsibilities:

Maintain Bucket Balances and Reduce NPA:

- Develop and implement strategies to effectively manage and reduce bucket balances, including early-stage delinquencies and arrears.

- Monitor and analyze portfolio performance to identify trends, risks, and opportunities for improvement.

- Create action plans to minimize Non-Performing Assets (NPA) and ensure timely recovery of outstanding amounts.

Manage Entire Zone for Unsecured Collections:

- Oversee the collections operations across the designated zone, ensuring that all processes are streamlined and optimized.

- Coordinate with regional teams to ensure consistent application of policies and procedures across different states.

- Set performance benchmarks and monitor progress to ensure targets are met.

Collaborate with State Heads & Teams:

- Work closely with State Heads to align collection strategies with regional needs and objectives.

- Facilitate regular meetings with state teams to review performance, address challenges, and share best practices.

- Provide guidance and support to state teams to enhance their effectiveness and achieve collection targets.

Apply Effective Tools and Techniques for Recovery:

- Identify and implement advanced tools, technologies, and methodologies to improve recovery rates and reduce losses.

- Evaluate the effectiveness of current recovery practices and recommend enhancements as needed.

- Ensure that the collections team is equipped with the necessary tools and training to maximize their efficiency.

Manage Data Requirements and Inputs:

- Oversee the collection, management, and analysis of data relevant to collections, including customer information, payment histories, and recovery metrics.

- Ensure data accuracy and integrity for use in analytics, legal proceedings, and other necessary inputs.

- Collaborate with analytics teams to generate insights and reports that drive informed decision-making.

Compliance and Regulatory Adherence:

- Ensure all collection activities comply with legal and regulatory requirements.

- Develop and enforce policies and procedures that adhere to industry standards and company guidelines.

- Stay updated on changes in regulations and adjust practices as needed to maintain compliance.

Reporting and Documentation:

- Prepare and present regular reports on collections performance, NPA status, and recovery efforts to senior management.

- Maintain comprehensive documentation of collection activities, processes, and outcomes.

- Provide detailed insights and recommendations based on data analysis and performance reviews.

Qualifications:

Education: Bachelor's degree in Business Administration, Finance, Economics, or a related field; an MBA or equivalent advanced degree is preferred.

Experience: At least [X] years of experience in collections management, with a proven track record of reducing NPAs and managing large teams.

Skills:

- Strong analytical and problem-solving skills.

- Excellent leadership and team management abilities.

- Proficiency in using collection management tools and technologies.

- In-depth knowledge of regulatory compliance and best practices in collections.

- Effective communication and interpersonal skills.

Personal Attributes:

- Strategic thinker with a results-oriented approach.

- Ability to handle high-pressure situations and make informed decisions.

- Strong organizational skills and attention to detail.

- Proactive and adaptable to changing environments and challenges