National Head - Collections - BFSI

Job Designation : National Head, Collections

Industry : Banking and Financial Services (BFSI)

Location : Bangalore

Date of Joining : Immediate

Reporting to : Chief Business Officer

Job Description :

You will be leading the collection team Pan India. SME now has over 4000 clients, 37 branches and over a 1000cr portfolio and has reached a scale and size that requires creating a team that can manage the fraud risk across functions, employees, clients, and agencies. As the head of the function, defining and implementing the collection strategy for the company, you will be building and guiding a high-performing team, appoint collection / legal agencies on locations and ensure all collection parameters are achieved for the company. You will also have the ability and skill sets to liaise with law enforcement wherever needed.

Specific Job responsibilities :

Strategic/Managerial Responsibilities :

- Develops and implements collection strategy in line with the company objectives.

- Supports the development of the workforce plan for the collection function for creating a high performing team.

- Manages and controls the operating framework for the collection function, provides guidance and support, ensures implementation and review of work processes in order to achieve high-performance standards and continuous improvement.

Core Responsibilities :

- Periodic Market Assessment for quality Portfolio Management.

- Monitors and analyses the business operating environment for all the zones/branches with respect to Market trends, Bounce rate, segment level delinquency etc.

- Conducts periodic meetings with Key partners to ensure business continuity and containment of losses.

- Defines and designs strategic interventions to manage bounce rates, inflows, allocation and prioritization through segmentation.

- Evaluates competition best practices and use the knowledge for defining or modifying collection processes and policies.

Revenue Generation :

- Creates a robust structure to ensure adequate focus at a product level for early delinquency management and P&L parameters.

- Defines and designs strategies to minimize NPA's and maximize recoveries.

- Rationalizes cost by focusing on fee collections.

Documentation & Compliance :

- Helps to set up a strong, standardized and smooth functioning collections process.

- Defines, designs and implement the collections process manual and standard operating procedures.

- Drives Automations and digitization in various processes associated directly or indirectly with collections.

- Builds and nurtures a culture of customer service-oriented collections.

- Ensures compliance of people, processes and systems in the collections unit with regulatory norms and internal policies.

Other Responsibilities :

- Engages with compliance, Internal Audit and Operational Risk management in order to ensure compliance of people, Processes and systems.

- Uses Business process re-engineering to challenge status quo and improve efficiencies in collections processes.

Skill sets required :

- Should have worked in a similar position for at least 2 years with an overall 15+ yrs experience.

- Should have experience of managing Unsecured and secured business at a National Role in the past.

- Thorough knowledge of the collection legal process is a must.

- Should be open for extensive traveling.

- Should be able to liaison with Advocates and Police stations across markets for the execution of Warrants and Execution Petition enabling speedy recovery of dues.

- Should be at least a graduate, preferably MBA