National Head - After Sales - Auto

NATIONAL HEAD - AFTER SALES

Reports to – Functionally - Director – Sales & Marketing

Reports to – Administratively - Director – Sales & Marketing

Direct Reporting From - AGM – Service

- RSM - Service

- Manager – TCS

- Manager – After Sales Training

- Sr. Manager – Parts & Accessories

I. Purpose of the role:

II. Performance Measures

Serial no. KPIs

1. Percentage variance in actual v/s planned after sales plans and budgets

2. Service shop sales

3. Gross profit % of service

4. CSI, Number of customer complaints

5. Number of repair orders/ units in operation

6. Retention of dealers

7. Number of Incidents resolved

8. Timeliness and efficiency in conducting trainings

9. Timeliness in conduction of all activities by the team

10. Instances of non-compliance to Nissan standards by dealerships across the country

11. Attrition in the team

12. Performance of the team members

III. Role Holder Requirements

Educational Qualifications - Graduate / Post Graduate ( preferably Engineer) / MBA (OPTIONAL)

Role Requirements

- Good communication and interpersonal skills

Experience

- Essential More than 20 years of experience in after sales, in the automotive industry & at least 5 - 7 years in handling multiple regions.

May call on 022-40157847 or mail cv on info@executiveladders.com