National Fraud Investigation Manager - BFSI

National Fraud Investigations Leader will Manage Pan-India Fraud Investigations with a team of 20-25 On-Role Employees & Investigation Vendors.

Fraud Investigations:

- Manage Pan-India Fraud Investigations through a Team of Zonal Fraud Managers, Regional Fraud Managers & Third Party Vendors.

- Ensure Fraud investigations are closed accurately within the agreed TAT.

- Keep track of the case ageing of all fraud investigations cases to ensure delivery as per agreed benchmarks.

- Ensure Fraud Performance within Plan... Strive to be the best in the Industry on Fraud loss to Spends ratio.

- Drive strategic review of process & policies to optimize efficiencies and reduce cost

- Ensuring team submits the Investigation case sheets on time and also help team through vetting of the same prior to submission to the Fraud Loss Approval Committee

- Manage the overall fraud loss approval process to ensure a timely decision of fraud loss cases.

- Drive & Ensure that all FLAC actionable are tracked and taken to closure- update FLAC quorum on the actions taken.

- Maintain data Repository for all Fraud Loss data and submissions to Statutory and Internal Forums.

- Fraud Loss Provisioning with Finance to be done on monthly basis, ensure 100% reconciliation.

- Share the lessons learnt and the actions taken on the FLAC recommendations- Ensuring the team works on the recommendation per the laid down rhythm

- Ensure adequate infrastructure and the framework including the right resourcing, empanelment of Fraud Investigation agencies.

- Optimize the Fraud Recovery through all channels.

- Provide inputs to the Fraud Prevention & Detection team to incorporate ----Investigation Learnings & Upcoming Fraud trends in the policy & process.

- Provide inputs to the Legal team for filing of Police Complaints / FIRs on cases as per the existing protocol

- Personally Prepare / vet all High Value Fraud Investigations reports for review by the ERMC.

Cost & Vendor Management:

- Track & Maintain cost budget & spends for fraud investigation vendors.

Drive wing to wing vendor management through team.

Regulatory & Statutory Compliance:

- Data Repository for all Fraud Loss data and submissions to Statutory and Internal Forums.

- Timely and accurate FMR Report to be filed with RBI- Ensure accurate FMR-1, FMR-2 and FMR-3 is submitted to RBI adhering to the requisite timelines.

- Managing Escalations from Customer's and Regulators (Banking Ombudsman / CEO's Desk / Corporate Centre / Law Enforcement etc.).

- Ensuring TAT, accuracy and hygiene of Temporary Credit booking process

- Ensuring TAT, accuracy and hygiene of posting of Fraud Loss reversals for Fraud ---- Disputes closed in Customer's favor, post approval by Fraud Loss Approval Committee.

- Ensure consistency of Periodic Recon with finance and Chargeback team on Temp Credit posted and its ageing.

- Ensure Adherence to Regulatory & Compliance guidelines applicable to the process.