National Collection Manager - Tele Collection

Collections Process Optimization:

- Streamlining the collections process.

- Implement an effective collections process.

- Analyze customer needs and tailor strategies.

- Continuously improve process efficiency

Strategic Leadership:

- Develop and execute innovative collections strategies aligned with the company's growth objectives.

- Proactively identify opportunities for process improvement and operational efficiency.

Team Empowerment:

- Lead, inspire, and empower a high-performing collections team.

- Foster a culture of accountability, continuous learning, and adaptability to change.

Performance Metrics:

- Establish and monitor performance metrics, ensuring the collections team consistently meets or exceeds targets.

- Implement performance-based incentives to drive motivation and productivity.

Required Skills:

- Bachelor's degree in Finance, Business, or a related field; MBA preferred.

- Extensive experience in a senior leadership role within the collections function of a reputable NBFC or financial institution.

- Proven track record of successfully managing tele collections in a fast-paced, growth-oriented environment.

- Strong analytical and strategic thinking skills.

- Exceptional interpersonal and communication skills.

Years of Experience : 10+ yrs relevant in the fin-tech/NBFC