National Account Manager - BPO

Please find mentioned below the JD for the National Account Manager position, based out of Gurgaon.

Duties and Responsibilities :

- Metrics, operational excellence, revenue growth and client’s objectives across all the sites on agreed parameters.

- To retain and develop the performance all targets set by the clients in terms of revenue growth by identifying opportunities to grow the business and enhance profitability.

- Be commercially aware of contract terms, Rewards, Penalty, Manpower Requirements and SLA.

- To oversee that all sites achieve developing existing clients, together with generating new business

- Focusing on growing and teams, Sites and Billing team on forecast management, achievement on SLA’s and billing and payment issues with the clients.

- Closely work with Circle Site Heads and create an effective communication channels with all client stakeholders, including procurement and commercial/finance team on all billing and payment related dues.

- Work closely with client SPOC, business reviews for PAN india in partnership with Operational and Site Leadership team

- Prepare and lead professional management information, making valid recommendations on client cost reduction improvements and compliancy through travel management and processes.

- Monthly analysis of client clarifies, and validates customer needs/requirements on an ongoing basis and drive the same in partnership with Site Leadership Team.

Key Competencies :

- Ability to communicate and express views to all clients across multi sectors and different levels of seniority.

- Communications skills : Confidence with management information analysis and problem solving. Good IT knowledge of Powerpoint, Excel, Salesforce.com

- Analytical skills : presentation skills on a personal, one to one and group level, negotiation skills, tact and diplomacy. Ability to identify and act on opportunities to grow client accounts.

- Selling skills : Excellent Operational skills, planning, preparation, follow up.

- Highly self-motivated and conscientious. Must have managed operations responsibility in a outsourced model

- Organizational and focus and understanding of client profitability. Understanding of client procurement processes.

- Commercial awareness

Key Skills and Experience Requirement :

- Experience (10-12 years) in a telecom or a third party domestic environment

- Strong Inbound and Outbound Operations analysis experience.

- Management information experience is desirable

- Previous account management and ability to liaise and deal with Senior Level Clients

- Strong Relationship skills

Report to : Chief Operating Officer and will have direct working relationship with Regional Operations Leaders.

Position Based out of : Mumbai or Gurgaon (Person should be flexible)

Bhaskar Anand
TalPro