Mystifly - Customer Success Manager

Mystifly is a market leader in Digital Travel Retailing, envisioned to bring a positive difference in the experience of the travellers and how air travel is sold. From the humble beginning as a global consolidator & aggregator, Mystifly has evolved to become a trusted technology partner by travel companies around the world. Our novel approach and proprietary technology has earned us the trust of our partners for solving their most pressing problems, generating new revenue streams, and identifying more growth opportunities in the air travel business.

Our business spans across 6 continents, and we have business relationships in over 70 countries. We are embarking on a new phase of growth, and are looking for smart, driven folks to join us.

Position: Customer Success Manager

Responsibilities:

- Support the business growth team by ensuring clients satisfaction with our services

- Collaborate with different teams internally to solve client issues

- Actively follow-up and close pending issues, prevent additional cases from piling on

- Support the management with insights to improve operational processes for better customer satisfaction

- Learn on the job; the role will evolve into a strategic account management position

What we're looking for:

- Hustler, with a problem solving mindset

- Excellent communication skills, both written and verbal

- High EQ, can handle complex situations on organisational as well as individual levels

- Excellent team player, can collaborate effectively with different departments

Preferred background:

- 1-2 years of experience in a customer success role or account management

- MBA from Tier 1-2 b-schools preferred