Myra Medicines - Customer Success Manager

Are you someone who is obsessed with customer satisfaction - Do unhappy customers bring sleepless nights - Are you someone who feels for the customer and goes the extra mile to provide an enriching experience - If yes, we want to talk to you.

Myra Medicines is looking for a Customer Success Manager to be the single interface for all customer communication, grievance and feedbacks. We need someone who understands the various facets of internet business like marketing, technology, logistics, etc. but is centric towards consumer happiness. Your key role will be to understand the broken pieces in the customer journey and work with the the core team to report and solve each one of them.

You will be expected to increase the customer NPS score to drive more repeat orders and brand advocacy. Ensuring timely replies to all messages on social channels like Facebook, Twitter and being a link - via- the functional teams to provide - an adequate solution to the consumer.

Ensuring online reputation management across platforms like play store, social channels, in app ratings and review sites.

Your contribution will help - our Organisation improve brand loyalty, drive repeat orders, increase order value and ensure - word of mouth brand promotion-

A core role to - our organisation, we need someone who comes with the following skills and traits.

Skills :

1. Minimum of 4 years experience in customer management role

2. At- - least 2 years experience in customer success management

3. Built processes ground up and - well aware of the tools required

4. Graduate from a - tier 1- college, MBA will be an add-on

5. Hold over English, Hindi ( regional languages an add-on ) and dealt with PAN India processes

6. Preferably worked at a Startup or an Internet company

Cultural Fit :

1. If you are looking for a stable 9-6 working environment, we are NOT an- organisation you should consider

2. If you are not ready to get your hands dirty, we may not find a potential fitment

3. If taking ownership and rocket speed of execution scares you, you may get haunted nights later :p

4. You may not get a chance to work in a settled and structured environment and must be ready to get method to madness

5. You must be ready to do things outside your domain, anything and everything it takes for the success of the organisation

6. We may not solve rocket science problems but need someone who believes in a simplistic approach - to solve basic problems - consistently

#Hustle #CustomerObession #Startups #Doers #Passionate #Empathetic

About Myra :

Have you faced problems in finding the prescribed medicines - Or do you like the convenience of getting medicines at your doorstep - Does an assured timely delivery of medicines your need OR fear of counterfeits your concern - We bring a solution to all your pharmacy problems at the convenience of a click - "MYRA"

Headquartered in Bangalore, we operate our own warehouses (full stack) to ensure the best quality of medicines to our customers without compromising on the experience. What do we give customers- Put simply, we deliver medicines, baby care, dental and hygiene products under an hour with 20% discount.

What sets us apart (and ahead) as a company is the usage of top notch data crunching & mining, innovative marketing campaigns and a lean scaleable operational structure. We are invested in by a bunch of early stage angel investors and have raised a series A round from Matrix partners in 2016.

We are in the process of building a passionate team. We are looking for individuals who are driven and looking for a steep learning curve in their field. The first few employees will get ample opportunities to lead and help shape the company. Building something awesome must be in your DNA; being told that something can't be done must be seen as a challenge. If this defines you, come join us and let's build something awesome!