myLaw.net/Rainmaker - Customer Success Czar

myLaw is India's leading legal learning and content platform. myLaw has worked with over 10,000 students since inception and is committed to creating world class courses and content that empowers students and professionals across India. For more information on myLaw, please see http://www.mylaw.net

At the core of myLaw's continuing foray into online learning lie passionate and incredibly smart individuals who want to make a difference to how legal education is delivered. They make the magic that is myLaw, a reality. It's a big deal and the qualities and capabilities required to be myLaw's Customer Success Czar mean you are an intelligent, talented and much sought-after professional.

What you need

This is first and foremost a role for a strong customer facing professional and communicator, focusing on ensuring success for new users and extending the myLaw brand to the masses. Just like an Entrepreneur, you need to develop a plan for your enterprise to be successful and ensure - stickiness- with the customer. You will also need to manage and deal with large amounts of data such as our database of students and understand how to segregate and view the same.

We believe in solving the learning problems in legal education with online solutions, so understanding your market and delivering customised solutions and learning plan is important. This is where you need to quickly implement smooth operations & servicing systems.

And it's the cross between managing operations and ensuring customer satisfaction that makes the myLaw Customer Success Czar a very challenging job.

What you- ll do

Continue to grow and manage STUDENTS. And keep those students happy and engaged.

Identifying happy customers and making brand ambassadors out of them, including collecting testimonials & success stories. Understanding the circle of influence of these brand ambassadors and leveraging that to enrol their peers on to the platform.

Conducting physical & online events for existing students as well as prospective students to create a sense of community & spread the community.

Managing existing students of the myLaw courses, through smart and timely (automated) communication with them and designing campaigns to ensure enroled students are continuously engaging with their myLaw courses.

Implementing efficient systems & processes for back-end operations, which includes on-boarding, customer servicing, conducting assessments & awarding certification. We love automation & technology, and you- d be expected to be ahead of the curve and identify solutions (including outsourcing to vendors) to make our back-end & support systems seamless and working on clockworks.

Managing our database (student database and marketing database) and understanding the innards of the same.

A proactive approach to customer servicing & problem solving (which means nipping the problem in the bud before it becomes a problem). Adopting a - zero-errors- approach for our students.

What you need to know / have

Sound business judgment with creative solutions driven mindset, and a - get shit done- attitude

A mature and calm approach (aka being an adult) to ensure student satisfaction

Customer facing experience and some pretty serious trouble-shooting skills

Perks

Market competitive salary (with exponential growth if you deliver results). The company also has an attractive ESOP/employee ownership plan for those who get to stick around.

Ability to meet and network with sharp, motivated co-entrepreneurs.

The rare opportunity to change the world such that everyone around you is using the learning product you believe in. We- re not just another education company - we- re moving real people, making a difference in their lives and reinventing how legal education is delivered in the country (which will serve as a model for re-vamping higher education as a whole).

If the above interests you (and importantly, you think you have what it takes) then please write to us