MyGate - Manager - Business Excellence

About MyGate

MyGate is a technology-forward solution for gated communities, now simplifying the daily lives of residents, managing committees and security personnel.

Founded in 2016, MyGate is reimagining the outdated procedures at gated communities through use of technology. Its several innovative features augment security at the gate and enhance convenience within for over 600,000 homes in 10+ Indian cities.

Named one of India's most innovative Company in 2018, MyGate was conceptualized, designed and executed by its three founders, who have tremendous experience in the Armed Forces, Technology and Operations. Founded by ISB/IIM/IIT alumni, MyGate has raised funding from institutional investors and is well capitalized for massive growth plans.

MyGate is at a stage where product market fit is established and have a strong leadership team in place and scale & distribution engine has kicked in. MyGate have had great people join and continue to look for more to join.

Here is what you should expect from MyGate:

1. The company to do well - this could mean multiple things but here are few that are likely to matter for you: MyGate as a brand to be popular and well known, our client base to grow month on month. Most importantly because we are in growth stage, we should not do stupid things and run out of money!

2. PPP - you would have a Platform for Personally and Professionally grow. This means opportunity to do challenging & stimulating work that puts you out of your comfort zone and forces you to learn every day. When you look back, you should feel your "stock price" growing in the market! Gold shines in fire. You will get the fire, are you the gold?

3. Recognition - Your growth in the company would be linked only to performance and not your past experience. If you do well, there should be recognition, growth in span of influence, reward and financial growth.

4. Good Manager - Each of you should have a good person to report to. Your manager should be facilitator of your success, someone you can look up to, someone that makes you feel excited to come to work and give your best every day!

5. Flat Culture - As we grow, we will no doubt have structure, hierarchy and processes in place. This should not mean slowing down of decision making and most certainly this does not mean hierarchy in communication. You should be able to reach out to anyone in the organisation.

6. Client Focus - We will always be a client centric company. If we service the client right and continue to delight them, we will be in our path to build a great company.

7. Fair, Ethical and High on Integrity - These are foundations of the company. We will be always be ethical, high on integrity and fair to everyone whose life is being touched by MyGate.

Looking forward to hearing from you!

Role: Manager Business Excellence

Reporting: GM Business Excellence

Brief Objective of the Role: This individual must have excellent problem-solving skills and be able to demonstrate how they are applied within a global support environment. Excellent communication skills are a must for this position. Functional skills should complement the problem solving and communication skills to deliver a highly effective individual who is capable of adding real value individually and through a team.Candidates must be demonstrating a willingness to learn new technologies and business processes as required.

Key Objectives and Key Results

- Implementation of CRM for end-to-end business processes across MyGate

Major Responsibilities:

- Design processes for scalability and obtain sign-off from business owners

- Create and maintain documentation for sharing business requirements with tech team

- Liaise with internal/external technical partners for implementation of business requirements

- Perform user acceptance testing in coordination with users

- Liaison with business users for knowledge transfer, support or development queries

- Provide regular progress updates to the functional manager/ team lead.

Skills Required:

- Should demonstrate an ability to quickly learn new technology and apply their learning into practical use.

- Knowledge of project lifecycle, particularly technical specification, development and test phases

- Proactive approach to implementation and problem resolution

- Strong written and verbal communication skills

- High level of drive to meet aggressive deadlines and targets

- Ability to execute role with a high level of autonomy, seeking guidance and approval as appropriate

- Team player; able to build strong relationships with other project team members, vendor resources and contacts across other in-house systems

- Adaptable: Ability to prioritise, be flexible and respond to changing environments

MyGate is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.