Muthoot Finance - National Training Head

Role: National Training Head / Leader for capability building and performance management

Designation: DGM / GM

Reporting to: Director

Location: Delhi

About Muthoot Finance

Muthoot Finance is the largest Gold financing company in the world, serving about 2.5 crore customers annually. Its Gold loan portfolio has rapidly expanded from INR 3,300 crore in 2009 to INR 26,000 crore in 2013. It aims to expand into new markets and new businesses in the near future as well as consolidate its market leadership in Gold Loans.

Position Summary

- The is a new role and the individual will be responsible to improve productivity of the business by strengthening the skills of 25,000+ frontline employees, overseeing the training infrastructure and putting in place performance management systems

Primary Responsibilities

Sales training

1. Align sales training with business focus

2. Design scalable, business-focussed capability building program to improve business productivity

3. Oversee effective operations of Muthoot training academies and strengthen cadre of high quality training staff

Business performance management

1. Design and put in place a performance management framework

2. Ensure implementation of the performance framework through right processes and follow-up

3. Review performance of branches and implement performance levers through training

Key result areas for the role

- Improvement in per branch and/or per employee productivity (%)

- Delivery against business transformation priorities

- Frontline attrition (%)

- Engagement scores for branch and sales staff

- Customer satisfaction scores

Skills and Requirements

- MBA from Tier-1 business school or equivalent qualification

- 8-10+ years’ experience as a regional sales head / sales training manager and has managed large teams before

The professional will also need:

- Good interpersonal skills, ability to influence peers and senior executives and sensitivity to organizational issues

- Understanding of latest techniques to build people capabilities and change management

- Highly driven and goal-oriented approach