Muthoot Finance - Lead - New Client Acquisition

Female Candidates Only

As a Sales Lead for New Client Acquisition

- You will lead a dynamic team responsible for identifying, prospecting, and acquiring new clients to expand our customer base and drive revenue growth.

- Develop comprehensive sales strategies and tactics to target new client segments, penetrate new markets, and achieve new client acquisition targets for Gold Loan Business.

- Continuously review and optimize the new client acquisition process, including lead generation, Technology support and any other intervention to maximize efficiency and effectiveness

- Monitoring the calls made by Customer Care Executives (CCE) to ensure adherence to quality standards and identify areas for improvement. Analyse call recordings or conduct live call monitoring to assess the quality of interactions, adherence to scripts, and compliance with company policies and Procedures.

- Collaborate closely with marketing, Loan@Home Team, and other internal stakeholders to align sales efforts with overall business objectives.

- Design effective customer outreach strategies, digital campaigns through multiple communication channels (E.g., WhatsApp, and OBD, IVR etc.) to drive disbursals.

- Lead a team of strong ~30 direct reports and ~2000 customer care executives (In direct reports).

- Provide strong leadership, direction, and support to the team, including setting clear goals, managing performance, and fostering a culture of collaboration and accountability.

- Provide ongoing training, coaching, and development opportunities to the sales team (CCE, CCO and CRO) to enhance their skills, product knowledge, and sales techniques.

Qualification : MBA Graduate

Years of Experience : 10 -15 Years

Industry : Banking/NBFC