MSP Program Manager - Recruitment Solutions Firm

Title: MSP Program Manager.

Experience: 12+ Years.

Location : Remote.

Job Description.

- As a Program Manager, you will provide your skills to create new solutions to consistently deliver results that exceed expectations and focused on service excellence.

- As a leader, you should be passionate about creating an extraordinary experience that aligns with the client and all stakeholders of our recruitment services.

- You will provide the client with insight into latest trends and ensure they acquire the best talent to grow their business.

Your duties may include, but are not limited to:

- Understanding and interpreting client business objectives and proactively communicating recruitment trends, results and insight to drive future recruitment activity, improve compliance and reduce risk.

- Reviewing the delivery model to consistently drive continuous improvement and innovation.

- Working closely with vendors, Suppliers, client hiring managers and cross-functional teams, utilizing the VMS tool to ensure smooth service delivery.

- Implement the new processes or enhance current processes to strengthen efficiencies and continuous improvement for an optimal customer experience.

- Driving governance against agreed schedule and ensuring that all KPI reporting is both accurate and aligned to client expectations.

- Developing initiatives for enhancing solutions including e.g. sourcing, talent pool management, selection methodologies, and market intelligence.

- Working to enhance relationships with all recruitment related third party service providers e.g. recruitment agencies, advertising, probity checking organizations.

- Providing advice and support on talent management issues and escalations, as appropriate.

- Overseeing the management of service delivery against contractual terms and managing out-of-scope service requests including proposal management.

- Identifying and advising on commercial risks for AGS and client/s and managing these risks accordingly.

Requirements:

- A high level of experience working in a leadership role for a recruitment solution, ideally within an MSP environment.

- Commercial acumen relating to budget management, account expansion and resource planning.

- Ability to write and present client oriented communications e.g. business cases.

- Proven ability to manage many projects/tasks at the same time and under pressure/tight deadlines.

- Desire to interact with people at all levels of an organization and to develop strong client relationships.