MSCI - Market Risk Analyst

Your Team responsibilities

We are currently seeking an experienced Analytics Client Service Analyst to join our Client Coverage organization in Mumbai. The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email. Client service analysts will need to work closely with Senior Client Service Members, Sales and consultants to develop and maintain client relationships.

What we will offer you: Depending on your location of your role, you can expect

- Competitive fixed and variable compensation, holiday/vacation allowance & retirement savings plans/pensions

- Employee Resource Groups to support you in and out of the office

- A wide range of benefits including healthcare, dental plans, risk insurances and (location dependent) - cycle to work schemes, gym benefits, retail discounts,

- A purposeful approach to Wellbeing including training, support networks, membership to wellness platforms and vendors, and active local office communities

- A specific and deliberate planning to the physical offices in which we work, and support for everyone spending periods of time working remotely or at home. This approach mirrors our commitment to transparency and sustainability and puts the safety and wellness of our employees at the center of all we do. We aim to provide productive and sustainable work environments and technology that encourages collaboration, creativity and innovation.

Your key responsibilities

- Provide premium service to assigned accounts

- Answer detailed client inquiries about MSCI products and methodology. These queries may be related to Market Risk (VaR, Stress testing, Back testing, Risk Attribution etc.), Liquidity Risk, Credit Risk, Portfolio Optimization, Performance Attribution

- Participate in developing client relationships through proactive follow up on issues raised

- Maintain relationships by ensuring relevant product and model information is shared with clients

- Lead regular calls with important accounts to cover outstanding issues and giving updates

- Contribute to producing service reviews and service plans that support client renewal initiatives

- Execute onboarding and training of Clients

- Provide 100% ownership (to resolution) of support issues from important accounts within assigned segment

- Provide full ownership of account servicing to become a subject matter expert on analytics products and services

- Championing process changes to improve Client Experience and Efficiency

- Your skills and experience that will help you excel

- Excellent English written and oral communication skills; ability to articulate complex concepts and methodologies to clients and senior management is a must

- Client facing skills an ability to quickly gain the clients trust; Client Orientated demonstrate ownership for the clients issue, be seen as the Clients champion within MSCI

- Execution well organized, ask questions, raise potential problems early

- Problem solving skills; Technology proficient: Numerical analysis using Microsoft Excel

- A self-starter and highly motivated, ability to work individually and within a team and ability to work in a fast paced environment with constant interruptions

- Candidate must be able to keep track of multiple issues without leaving issues unresolved

- 3-6 years of work experience; Relevant experience is a plus

- A numerate Bachelors degree in Finance, Engineering, Mathematics, Statistics, Economics, or related field; CFA, FRM is a plus

About MSCI and our teams:

MSCI is a market leader in Global Indexes, Smart Beta, ESG and Risk Management, and is at the forefront of the secular trends dominating the financial services landscape today. We are committed to the future sustainability and transparency of the financial markets. We create innovative products and services that allow our clients to make more informed investment decisions, and we provide investors with critical performance measurement and risk management data and analytics. Click here to see what we do (link to MSCI brochure)

Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.

MSCI is committed to developing a culture and workforce that reflects the clients and communities in which we operate. Increasing our diversity expands our talent pool which helps to accelerate innovation in all we do. We especially encourage members of historically underrepresented groups to apply, including women, ethnic minorities and those in the LGBTQ community.

To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.