MSCI - Client Service Specialist/Analyst - Market Risk Function

Client service Specialist - Market Risk

Position overview:

We are currently seeking an experienced Analytics Client Service Analyst to join our Client Coverage organization in Mumbai.

The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email. Client service analysts will need to work closely with Senior Client Service Members, Sales, and consultants to develop and maintain client relationships.

Responsibilities - 

- Provide premium service to assigned accounts

- Answer detailed client inquiries about MSCI products and methodology. These queries may be related to Market Risk (VaR, Stress Testing, Back Testing, Risk Attribution, etc.), Liquidity Risk, Credit Risk, Portfolio Optimization, Performance Attribution, and Regulatory reporting.

- Participate in developing client relationships through proactive follow up on issues raised

- Maintain relationships by ensuring relevant product and model information is shared with clients

- Lead regular calls with important accounts to cover outstanding issues and giving updates

- Contribute to producing service reviews and service plans that support client renewal initiatives

- Execute onboarding and training of Clients

- Provide 100% ownership (to resolution) of support issues from important accounts within the assigned segment

- Provide full ownership of account servicing to become a subject matter expert on analytics products and services

- Championing process changes to improve Client Experience and Efficiency

Desired experience and qualifications - 

- Excellent English is written and oral communication skills; ability to articulate complex concepts and methodologies to clients and senior management is a must.

- Client facing skills - an ability to quickly gain the client's trust

- Client Orientated - demonstrate ownership for the clients' issue, be seen as the Client's champion within MSCI

- Execution - well organized, ask questions, raise potential problems early

- Problem-solving skills; Technology proficient: Numerical analysis using Microsoft Excel.

- A self-starter and highly motivated, ability to work individually and within a team.

- Ability to work in a fast paced environment with constant interruptions. Candidate must be able to keep track of multiple issues without leaving issues unresolved.

- 3-6 years of work experience.

- Relevant experience is a plus.