Moglix - Senior Manager - Collections

Role Objective:

- Optimizing collection strategies and maximizing recovery rates leading to efficient business operations.

- Create Moglix specific tailored approaches to drive higher collection success rates

Key Responsibilities:

- Timely and efficient collection of outstanding payments from clients.

- Collaborate with various stakeholders including enterprise, customer success, legal and supply teams to resolve payment discrepancies, disputes, and delinquencies, ensuring a coordinated approach to collections.

- Formulate & run the collection process focusing on timely payment collection.

- Implement proactive measures to engage defaulters and negotiate suitable repayment plans while maintaining positive customer relationships.

- Continuously create, review and enhance collection processes to improve efficiency and effectiveness. Identify areas for automation, streamlining work-flows, and reducing manual interventions to drive higher collection success rates.

- Use analytical tools and reporting mechanisms to analyze collection performance, identify trends and generate actionable insights. Present data-driven recommendations to optimize collection strategies and enhance recovery efforts.

- Stay updated with applicable laws, regulations, and industry guidelines related to collections and debt recovery. Ensure compliance with all legal and ethical standards and implement necessary controls to mitigate compliance risks.

- Working with legal department / collection agencies for recovery of money.

- Establish key performance indicators (KPIs) to monitor collection metrics, track progress, and evaluate the effectiveness of collection strategies.

Work Experience :

- Proven track record of at least 5+ years in a similar role in B2B space.

- Strong understanding of B2B and NBFC credit and collection processes, including credit risk assessment, credit limit determination, and collection strategies.

- Excellent knowledge of financial analysis, credit evaluation, and collection techniques, with a focus on optimizing cash flow and reducing outstanding receivables.

Knowledge/Skills:

- Good communication & people management skills.

- High level of ownership, willingnessto set up things from scratch

- Ability to work in an unstructured environment

Education - MBA/PGDM