Mobikwik - HR Business Partner

HRBP

About MobiKwik :

MobiKwik is India's largest independent mobile payments network connecting 107 million users with more than 3 million direct merchants. It enables users to discover retailers (brick-and-mortar stores, e-com websites, m-com apps, billers, telcos) and then start paying them with 1-tap.

MobiKwik is powering payments for IRCTC, Uber, Meru Cabs, Shuttl, Big Bazaar, OYO Rooms, Zomato, Barista, PVR, Archies, WHSmith India, BookMyShow, Grofers, Big Basket, Domino's, Pizza Hut, eBay, ShopClues, Myntra, Jabong, Pepperfry, GoDaddy, MakeMyTrip, Cleartrip, and Yatra. The company has raised funding from Sequoia Capital, American Express, Tree Line Asia, and Cisco Investments.

With MobiKwik, users load money into the wallet once using cash, loyalty points, debit card, credit card, and netbanking to make secure 1-tap payments for online or offline purchases. Most MobiKwik users make 10-12 purchases every month using their wallet balance across diverse use cases such as recharge, bills, food, grocery, travel & cabs, shopping, entertainment, etc. Users can also make bank to bank transfers via UPI to friends and family using MobiKwik. Users today enjoy MobiKwik wallet services on Android, Windows, and iOS mobile applications and on MobiKwik.com

Roles & Responsibilities :

- Design and maintain an effective employee engagement framework to support the goals and vision of our people strategy and operating plan.

- Monitor employee engagement through employee surveys and design interventions that support teams across the business to meet engagement targets.

- Introduce and deliver innovative and best practice solutions to continuously drive performance driven culture.

- Design and drive Rewards & Recognition, Onboarding & Branding for the entire organization; doing benchmarking study across multiple industries and seeking inspiration from best practices.

- Work on analyzing on boarding and exit data, recommending and leading on intervention to address retention issues.

- Work with the internal team to ensure our communications engage our diverse workforce, celebrate success and recognize and appreciate the employees.

- Front end practices which drive culture and impact people experience

- Drive the performance management system for the organization

- Design and implement HR policies and processes in alignment with the Business direction

- Study metrics which drive organizational effectiveness and curate people programs

Functional Competencies :

Collaborative skills : The role requires the incumbent to work closely and coordinate with the Internal and external teams to create success. S/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment.

Accountability : Responsible for budgeting, medium-term planning and objective setting.

Out of Box Thinking : Provide and implement business-focused solutions within time/cost restraints. Demonstrate original thinking in execution of role.

Attention to detail : High attention to detail with commitment to accuracy & process.

Candidate Profile :

- Must have at least 2 to 4 years of demonstrated experience of working in process oriented and high quality work environments.

- Excellent working knowledge of COE, organizational development including employee engagement, performance management and employee relations.

- Strong interpersonal and influencing skills.

- Excellent analytical and problem solving skills.

- Excellent oral and written communications.

- Demonstrable experience with HR metrics.

- Ability to collate valuable inputs which drive strategy along with HR & Functional leadership