MindTickle - Senior Instructional Designer

We need a curious, customer-focused team member who are driven by successfully enabling customers on the MindTickle platform to join our rapidly growing Customer Enablement team in Pune. In Customer Enablement, we strive to provide customers with easy-to-use, high-quality, just-in-time education.

As a Senior Instructional Designer, you will develop and deploy training for the MindTickle platform. Our product training is provided as self-paced eLearning and Instructor-led Workshops. In this role, you will collaborate with Customer Enablement team members, Product Management, SMEs, Customer Success, Professional Services, Support, and more to evolve our self-paced eLearning offerings.

 Responsibilities:

- Apply knowledge of instructional design and adult learning to design, develop, and deliver engaging product training for a global audience

- Conduct needs analysis for custom training requests

- Develop all aspects of self-paced eLearning modules including needs analysis, storyboarding, scripting, and module production

- Work cross-functionally and collaborate with SMEs during all phases of development and delivery as required

- Monitor program metrics to evaluate effectiveness and impactCreate and maintain project plans for development and delivery projects

- Help develop standards and guidelines to ensure consistency in deliverables across audiences and modules

- Assist in training and mentoring less-experienced members of the team as required

- Develop and maintain a high degree of product knowledge and related technologies

Required Expertise:

- Minimum 5-8 years of experience as an instructional designer in a technology company, preferably SaaS

- Experienced in instructional design, adult learning principles, and learning theory

- Hands-on experience building eLearning using authoring tools such as Camtasia and Articulate

- Familiarity with MS Office, G Suite, JIRA, and SlackExcellent written and oral communication skills

- Proactiveness and an attitude to own & drive projects from ideation to final deployment

- Ability to prioritize, schedule, and meet deadlines

- Comfortable working in a fast-paced, rapidly changing environment

- Strong collaboration and problem-solving skills