Milkbasket - Hub Head - Supply Chain & Operations - IIM/ISB/MDI/FMS

Overall Purpose of the Role:

- Responsible for ensuring the efficient management and control of the Warehouse Operation whilst achieving agreed budgetary and service levels.

- Provide an effective and reliable service to customers whilst meeting all legal requirements. Responsible for organising the safe and efficient receipt, storage and dispatch of warehouse materials, goods and products to feed business operations and customer demand.

- In a large storage operation, Managers will hold a strategic role and deal with planning, co-ordinating, administration and general management issues including the management of staff and Team Leaders.

- In a smaller organisation, a Manager will take a more practical hands-on approach and undertake the various warehouse activities.

Key Responsibilities:

Strategy and Development : 

- Contribute to the creation and implementation of best practice warehouse vision, strategy, policies, processes and procedures to aid and improve operational performance

General and Task Management

- To represent the company in a professional, enthusiastic and positive manner

- Ensure an efficient warehouse operation which is able to fulfil operational and customer demand

- Provide a safe working environment, adhering to Health, Safety and Environmental procedures and ensuring they are understood and practiced by the team at all times

- Plan, co-ordinate and monitor the receipt, storage and dispatch of goods

- Drive a zero tolerance mindset for deviation from the use of quality processes to ensure customer deliverables are met fully

- Understand customer needs and ensure alignment with the needs/commitments of the business

- Plan future capacity requirements

- Keep up to date and respond accordingly to all enquiries

- Ensure inventories are accurate and control inventory levels by ensuring physical counts are conducted and reconciled with automated system utilising help of the warehouse team

- Ensure the relevance and accuracy of all documentation relating to goods in and goods out including labeling of all stock items

- Ensure that any IT and automated systems are accurate and up to date

- Identify any systems improvements and drive through recommendations for change

- Ensure efficient and effective use of warehouse space to include layout and future capacity requirements

- Review ways to reduce waste

- Develop and maintain metrics/KPIs, reports, process documentation, customer service logs and training and safety records

- Create policies and procedures for warehouse activities and ensure all systems meet the standards for accreditation in line with the quality systems

- Continuously review ways to aid efficiency, add value and reduce costs as well as delivering continuous improvement initiatives

- Create and implement best practice warehousing principles, policies and processes

- Ensure that health and safety meets the required standards and that risk assessments are carried out

- Ensure any hazardous materials are stored in accordance with requirements

- Establish, monitor and maintain high standards of security in the warehouse by setting security procedures

- Ensure that vehicles, machinery and equipment is well maintained and fit for purpose

- Ensure that all lifting and manoeuvring of product is carried out in accordance with manual handling procedures

- Ensure that staff comply to health, safety and environmental regulations and work safely to protect themselves and others in the warehouse environment

- Ensure a clean and tidy working environment to aid operational efficiency

People Management

- Coach, manage and develop warehouse staff and team leaders to optimise performance and meet targets and deadlines

B.tech/MBA from premium institute

- 8-12 year of experience in supply chain and operations

- Experience in warehouse/logistics management

- Analytical and problem solving abilities, people, and process management skills

- Experience in handling large team, P/L management