Miles Education - Vice President - Inside Sales

- The Vice President of Inside Sales is responsible for overseeing the inside sales function, driving revenue growth, managing key accounts, and ensuring high levels of customer satisfaction.

- The role involves leading a high-performing inside sales team, implementing sales strategies, and working closely with senior leadership to meet the organization's sales targets.

Key Responsibilities:

Leadership & Team Management:

- Lead, mentor, and manage a team of inside sales managers and sales representatives.

- Recruit, train, and develop sales talent to ensure a high level of performance.

- Set individual and team performance goals, monitor performance, and provide coaching and feedback.

Sales Strategy & Execution:

- Develop and implement comprehensive sales strategies to achieve revenue targets.

- Analyze sales data and market trends to adjust strategies and optimize results.

- Work closely with the marketing team to align sales and marketing strategies, particularly for lead generation and demand generation.

Customer Relationship Management:

- Build and maintain strong relationships with key customers and stakeholders.

- Ensure customer satisfaction and retention through ongoing support and account management.

- Handle escalations from customers and ensure issues are resolved in a timely manner.

Operational Efficiency:

- Optimize sales processes and tools to improve team efficiency and effectiveness.

- Implement CRM systems, reporting tools, and sales automation to track performance and streamline sales activities.

- Ensure accurate forecasting and reporting on sales activities and outcomes.

Collaboration & Cross-functional Leadership:

- Work closely with the VP of Marketing, Product, and Operations to ensure alignment on sales strategies and product offerings.

- Collaborate with the finance team to create and manage budgets, ensuring that sales strategies are financially viable.

- Report regularly to the executive leadership team on sales performance, challenges, and opportunities for growth.

Requirements:

- Master's degree in Business, Marketing, or a related field.

- Proven experience (10+ years) in sales leadership, preferably in inside sales or a related function.

- Demonstrated success in driving sales growth and achieving revenue targets.

- Strong leadership skills with the ability to manage and motivate large sales teams.

- Excellent communication, negotiation, and customer relationship management skills.

- Proficiency in CRM systems and sales automation tools.

- Analytical mindset with the ability to use data to drive decision-making.

- Experience working in a fast-paced, dynamic environment with the ability to adapt to changing priorities.

Key Competencies:

- Leadership & People Management

- Sales Strategy Development

- Customer Relationship Management

- Data-Driven Decision Making

- Cross-Functional Collaboration

- Sales Process Optimization