Migrations Manager

JOB DESCRIPTION

I. JOB DETAILS

(Basic information on the role)

Job Title - Manager

Unit - Sub LOB

Function - Migrations

Reporting Supervisor - Senior Manager/SDL

Typical Number of Staff Supervised

Job Titles of Direct Reports

Typical Budgetary/Revenue Responsibility

Grade

II. JOB PURPOSE

A two to three line statement outlining the objective or the reason for which the job exists.

III. KEY RESPONSIBILITIES

Detailed tasks performed by the role across various work dimensions. (All dimensions may not be relevant for all roles. To be filled in wherever relevant)

Functional

(Process /Technical/Operational)

- Responsible for Level 3 Process mapping in close working with the Migration and Operations team.

- Maintain quality of all service deliverables and the key deliverables of the role

- Content Development for Process Training

- Manage interface with all support functions including training, QA, Business Transformation, IT and Implementation.

IV. KEY INTERACTIONS

Key Internal Contacts Key External Contacts

All Departments

V. COMPETENCIES/SKILLS

Behavioural and functional attributes required to execute the role.

Behavioural Competency

Integrated Thinking

A clear understanding of the nature of the business context or functional knowledge. Looking out for opportunities to further enhance business results. Looking at the “bigger picture” beyond own area of work, and working towards the larger interest of the company.

Collaborating and Partnering - Driving collaboration and seamless working within the team and also between teams/functions. Networking effectively with stakeholders/partners ensuring a win-win situation.

Developing and Motivating - Acknowledging superior performance, empowering others and encouraging growth by fostering a learning environment. Celebrating success, understanding team's strength/ weaknesses, providing constructive feedback and supporting long term development of team members.

Communicating with Impact - Communicating with impact, listening effectively and encouraging open exchange of ideas within a group. Persuading and positively impacting audiences across various levels and groups.

Decision Making - Identifying the root cause of problems, obtaining and analyzing facts and applying sound judgment in making decisions. Taking intelligent risks in the interest of the organization.

Innovating - Thinking ‘Out of the Box’ so as to improve processes and people through a new perspective, and a willingness to go beyond the conventional way, trying out different solutions.

Global Mindset - Raising the bar and benchmarking against the best in class at the global level. Understanding and managing diversity by using a broad range of interpersonal styles in sync with the local /environment culture.

Functional Competency

Migration Methodology Knowledge - Ability to effectively deliver projects basis the methodology

Demonstrate expertise of migration methodology while managing projects to all the stakeholders

Conduct trainings on migration methodology

Analytics and Data Interpretation - Ability to analyze data and convert it into meaningful information for effective and timely report outs to all relevant stakeholders

Ability to baselining Metrics and FTE calculations

Track measurable performance parameters and evaluate end-to-end impact for the same

Project Management skills - Ability to create and manage an effective project plan

Timely completion of project within budgets

Identify/ escalate risks and issues proactively and initiate appropriate corrective action, if required

Communicate effectively and consult all the relevant stakeholders on deliverables, critical decisions etc

Identification of SLAs/ metrices

Accurately updating and reporting OMM (One minute managers)

Facilitation skills - Driving critical outputs from relevant departments (IT, Quality, Operations, Training, Hiring)

Communicate effectively and consult all the relevant stakeholders on deliverables, critical decisions etc by leading and facilitating Project management calls

Drive timely approvals on all critical documents

Contact at pranoti@mancerconsulting.com