Microlink - Manager - Business Development

Business Development Manager

Microlink Solutions Pvt. Ltd is a renowned IT Infrastructure services organization; helping large and medium enterprise clients to accelerate their digital transformation journey by providing innovative and value differentiated business solutions. The company provides next-gen technology solutions in the areas of: - Information Security - Modernized IT Operations management - Cloud adoption and management - Datacenter - Observability and Monitoring - NextGen networking and IIOT / Edge - Digital workplace - Hybrid Collaborative workspace With a team of over 500+ certified IT professionals and 100+ technology partners, Microlink delivers robust and reliable business solutions.

The company's proven processes and methodologies, depth of skills, and execution capabilities have been honed through its success with over 1000+ large and complex IT infrastructure projects across Pharmaceutical, Manufacturing, Automotive, Hospitality, Public Sector and BFSI verticals. Microlink's vast experience and commitment to delivering unparalleled customer service make it a trusted partner for businesses looking to enhance their technology capabilities and achieve their strategic objectives.

Industry - IT Services and IT Consulting

Headquarters - AHMEDABAD, GUJARAT

Founded - 1996

Specialties - Enterprise Network, System Infrastructure, Security & Safety Solution, Collaboration, Datacenter Solution, Facility management & Helpdesk, and Intelligent BMS

Hiring for Sales Leaders - VP/AVP/GM/AGM/Manager - BFSI IT/ITES - IT Infra Managed Services , Enterprise and Cyber Security and Cloud Services , Automation Etc.

Location - Mumbai

PURPOSE OF THE JOB:

- Sr. Key Account Manager maintains and expands relationships with important clients and will work closely with various business departments in order to maintain and further develop the relationships with the key accounts.

- The Key Account Manager is responsible for the achievement of sales quota and is assigned key objectives/metrics relevant to key accounts.

JOB RESPONSIBILITY:

Key Account Management & Revenue Generation

- Strategic account planning and decide on financial targets account wise, performance objectives, account management standards, and critical milestones.

- Mapping all the key account and building a relationship with key decision makers in these key accounts.

- Creating a recurring revenue model and achieving the sales growth in existing customers through cross selling and up selling.

- Encourage the enhancement of relationships with key consumer influencers and develop a stronger understanding of consumer behavior through a deeper analysis of consumer decision-making criteria.

- Ensure that any developed key account sales strategy is aligned and consistent with the overall volume objectives of the business.

Customer Engagement

- Ensure all the key accounts are mapped and Key account manager are assigned to all key customers.

- Proactively engaging with customers, doing customer workshop on new technology trends and future needs to create awareness among customers.

- Proactively talking with customer to understand their business challenges and expansion plans and provide them right technology solutions to overcome challenges and managing the future expansion.

- Meeting customers on frequent time frame and update them on existing project developments and collection their feedback periodically.

- Ensuring 100% client satisfaction to create opportunity for repeat business.

- Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.

Collaboration:

- Working with other cross functional team members from other departments dedicated to the same customer account to ensure the highest quality of services are being provided and all customer needs met.

- Collaborate with project team in tracking the project milestones, ensuring invoices are raised on time and payment collection is done on time as per delivery milestone.

Team Management & Reporting:

- Owing Team building and recruitment of new team members, managing and retaining existing team members.

- Supervising the account teams assigned to each key client.

- Conducting training for Account Management team on latest technology trends and solutions so they can extend the offerings to their key accounts.

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

- Ensuring all the details are updated in CRM by team and required reports are shared with senior team on time.

TECHNICAL/FUNCTIONAL SKILLS REQUIRED:

- Must have excellent customer relationship management skills.

- Good exposure on Next Gen technology trends and IOT and Cloud offerings.

- Should have exposure of working with key decision makers in mid and large accounts.

SOFT SKILLS REQUIRED: Excellent communication and presentation skill. Good customer and people management skills.

EXPERIENCE RANGE (IN YRS) : Min 7-8 Year Max 12 Year

EDUCATION QUALIFICATION REQUIRED: BBA/ MBA in Marketing or Business administration.