Microland - Associate Manager - Technology - IT Infrastructure/Operations

Qualifications :

- Bachelor's Degree in Telecommunications, Engineering or related discipline, or equivalent experience.

- 10+ years of technical I.T. infrastructure or operations experience.

- 7-9 years hands-on experience in a telecommunications environment.

- In-depth knowledge in WAN transport systems/services, Telecommunications systems/service, LAN switch technology and routing protocols.

- Proven ability to manage a multi-vendor WAN, multi-protocol routing.

- Strong experience on Cisco Network Hardware like Cisco Nexus switches, Classic switches, Cisco ISR G2/ASR routers, Cisco ASA firewalls, Cisco WAN Optimizers, Cisco Autonomous/Lightweight Access Points & Cisco Wireless LAN Controllers

- Understanding & experience in some of or all following areas - VSS, Data Center Technologies, HSRP, QoS, VoIP (Cisco/Avaya), DMVPN, SSL VPN/Ipsec VPN, Wireless technologies, DHCP management, Firewall skills, IPS/IDS, Internet proxy, F5 load balancers, WAAS, WCCP, MPLS services framework & Cisco Tele-presence hardware

- Demonstrated ability to manage multiple projects in an efficient manner.

- Proven experience of LAN/WAN/Security design & implementation experience; completing projects wing2wing from planning- design- implementation.

- Demonstrated excellence in communications, presentation and customer focus skills.

- Proven commitment to quality results.

- People management experience

- Able to effectively prioritize tasks in a high-pressure environment

- Excellent customer service focus and analytical problem solving abilities

- Proven vendor management skills

Responsibilities :

- Provide core competencies in complex enterprise wide area networking, multi-protocol network transport techniques, LAN switches and Layer 4-7 content switching.

- Provide subject matter expertise in all Network services to support the GIS, Customer and GE business teams.

- Partner with the businesses and teams to provide the highest performance and lowest cost solution for their requirements.

- Design and implement the Company's network infrastructure globally and assure that the network design is reviewed on a periodic basis to maintain an optimal price/performance.

- Create design standards and specify network solutions (templates) to meet the GE businesses' requirements. Author architecture and design proposals aligned to business requirements.

- Expand, enhance and evolve the routed backbone, data center switching and Internet gateway infrastructure to cost effectively meet all specific business requirements.

- Interface with Sr. Management on business requirements/goals and translate them into technical specifications with solution proposals.

- Responsible for project budget discussions, schedule and coordination with technical team, business, vendors & suppliers, deployment, Test plan, through release to Operations

- Gain concurrence, approval, and consensus from all appropriate stakeholders before proceeding with the project

- Time sheet tracking, billing consolidation and work with client on the billing

- Managing a team of engineers including Level 2, Level 3 & Level 4 design & build team engineers.

- Manage assigned personnel, allocate work and make decisions regarding employment, performance appraisal, training and development, salary recommendations, promotion and transfer.

- Providing a training, support, advice and feedback to the team on regular basis

- Provide Project management and overall leadership for Network projects and initiatives

- Top level escalation support for Engineers in implementations and troubleshooting teams.