Mgr/Sr Mgr - Service Delivery - Healthcare

Key Responsibilities:

Job Role:

- Service Delivery

- Manage client SLAs (turn-around-time, quality)

- Production planning – monthly, weekly and daily queue management, movement of resource on need basis

- Project management – Resource planning as per project scope, risk management, escalation management. Achieve client and organization objectives for a given project

- Team Management

- Goal setting, coaching and feedback, performance management, team development

- Career Management and development of team leaders and associates

- Provide SME and problem solving support for day to day issues

- Identify training gaps and plan trainings

- Process improvement –

- Drive efficiency and productivity initiatives

- Improve client and employee experience by continuous improvements

- Client Management

- Understand and finalize the scope with clients and onsite teams,

- Manage client interaction over conference calls and/or emails in a professional manger,

- Compliance

- Ensure adherence to external and internal quality and security standards (HIPPA/HITECH/ISO)

- Maintain documentation to demonstrate adherence to compliance standards

Work Experience Requirements Essential

- Excellent of experience in global delivery industry.

- Understanding of US Healthcare industry, including but not limited to HIPAA/HITECH

- Excellent Team Handling and Client Handling Skills.

- Strong knowledge with ICD 9 & CPT codes.

Interested & Relevent Candidates can share there resume.

Gunjan Gajjar
Mindshare Recruitment Consultants Pvt Ltd